FAQs

Rental Policy:

We do an all day rental! We try to be flexible and easy to deal with! We ask you what time you would like to have the unit delivered. To be more specific, we need to know what time you would like us to arrive to begin set up. Set up will take about 45 minutes to complete, so please consider this while making your decision! A 2-3 hour window of time is needed for us to be able to route our schedule of deliveries. So, if you ask for an 11 am delivery, then we may ask to arrive as early as 8 am, if necessary. No set number of hours! Just let us know when your event will be over and we will accommodate you, period! If you would like to secure use of the unit for the 2nd day, we only charge an additional $50!

 

Weather Policy:

We allow cancellation due to weather all the way up to set up. If you feel the weather will interfere with your event, please let us know as soon as possible. We also reserve the right to cancel due to extreme weather conditions. Example: 70% chance of rain with thunder/lightning and wind gusts. Safety is our first priority. Please understand that we are not only considering the safety of our equipment, but also of your children!

 

Care of unit:

If heavy rains or winds should occur, please have all children exit the unit and turn off the blower. We are watching the Doppler radar and will call the number we have on file if bad weather is approaching your location! When rain subsides, dry the inside of a moonwalk unit with dry towels so that the surface isn’t slippery for the kids when they re-enter the unit.

NO candy, NO gum, NO jewelry, NO hair dye, NO glitter, NO silly string, please respect to keep these types of items out/off the units, as it could result in damage or additional cleanup. We may incur an additional clean-up fee of $50 if this requirement is not met.

 

Cancellation policy:

We allow cancellation all the way up to the delivery time. Please be respectful, and if you do have a change in plans, we ask that if possible, to give a 3 or more day advance notice so that we may make the unit available to another potential customer. Since we do not take deposits, this is a request, not a requirement.

 

How to reserve:

So far, no deposit is required. No credit card number is required. To reserve, we are on a simple system. Text 832-257-8439 with your information.  I will need your name, address, email address, date and time of your event, and which unit you would like. Include if you would like any additional items. Also, state if you are eligible for any of our discounts!

 

Payment Policy:

We accept cash and all forms of credit cards. If you are paying with credit, we currently are taking payment over the phone the day before the event. This way, refunds are kept to a minimum, in case of extreme weather. If you choose to pay cash, payment must be ready upon our arrival. This is important. If someone else is paying for our services, please have that payment on location, ready to be collected, before the day of the event.
WE DO NOT ACCEPT CHECKS, CASHIER”S CHECKS, OR MONEY ORDERS

Great service!! From my initial inquiry to delivery and pick up, everything was easy and flawless . The waterslide was clean and the kids loved ever minute. Thank you for being an honest and reasonable priced local business. Will definitely refer to this business and use in the future.

By Natasha, B.